Privacy Policy

Your privacy is a priority at Naoine. We are committed to safeguarding the personal information you share with us when browsing, shopping, or interacting with our website—and this policy sets out clear guidelines for how we collect, use, protect, and manage your data. By accessing or using our site, you consent to the practices outlined in this document.

What Personal Information Do We Collect?

We collect only the data necessary to deliver a smooth, secure shopping experience, obtained either when you provide it voluntarily or through automated site usage tracking. This includes:

Directly provided details: Full name, email address, phone number, and billing/shipping addresses (shared when creating an account, placing an order, or contacting support).
Payment data: Processed exclusively through trusted third-party payment providers—Naoine does not store any credit/debit card details, bank information, or other sensitive financial data.
Technical device data: Automatically gathered IP address, browser type/version, device specifications, cookie data, and general location data (to optimize site performance and functionality).
Order & support records: Details of your purchases, order history, return requests, and interactions with our customer service team (to fulfill orders and address your inquiries efficiently).

How Do We Use Your Information?

All data we collect is used solely for legitimate business purposes that support your use of our website and services, with no unapproved or unrelated usage. We use your information to:

Process, fulfill, and track your orders, including arranging shipping and delivery of your purchased items.
Respond to your customer service questions, resolve issues, and provide the support you need throughout your shopping journey.
Send important, non-marketing updates (e.g., order confirmations, shipping alerts, policy changes that impact your purchases).
Improve our website’s functionality, fix technical issues, and enhance your overall browsing and shopping experience.
Detect and prevent fraudulent activity, unauthorized access, and suspicious behavior to keep our site secure for all users.

Do We Share Your Personal Information?

Naoine does not sell, rent, or lease your personal information to any third party for any commercial or marketing purpose. We may only share your data with pre-vetted, trusted third-party service providers who assist us in operating our business—and this sharing is limited to the specific tasks required to deliver our services. These partners include:

Payment processors (to handle secure transaction processing for your orders).
Shipping/fulfillment providers (to ensure timely delivery of your purchases).
Analytics tools (e.g., Google Analytics, to understand site usage and improve our product offerings).

All third-party partners are contractually required to protect your data, keep it confidential, and comply with all applicable data protection laws. They may not use your information for any purpose other than the services they provide to Naoine, nor share it with any unauthorized parties.

How Long Do We Keep Your Information?

We retain your personal information only for the shortest time necessary to fulfill the reasons it was collected—this includes processing your orders, providing customer support, and complying with legal, tax, and record-keeping obligations. Once your data is no longer needed for these purposes, or if you request its deletion, we will securely erase or anonymize your information in line with relevant data protection regulations.

Cookies & Site Tracking

Our website uses cookies (small text files stored on your device) to enhance your browsing experience, remember your site preferences (e.g., saved cart items), and analyze site traffic. You can adjust or disable cookies at any time through your internet browser settings. Note that disabling cookies may limit access to certain site features or impact the functionality of your shopping experience, but will not prevent you from making purchases on our site.

What Are Your Privacy Rights?

Depending on your country or jurisdiction of residence, you may have statutory rights related to the personal information we hold about you. These typically include the right to:

Access the personal data we have collected about you.
Request correction of any inaccurate or incomplete information.
Request deletion of your data (where permitted by law).
Withdraw consent for data use and opt out of non-essential communications.
File a complaint with the relevant data protection authority if you believe your privacy rights have been violated.

To exercise any of these rights, simply contact our team at reply@naoine.com—we will respond to your request promptly and comply with all applicable laws in processing your inquiry.

How Do We Protect Your Information?

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL encryption for all data transmitted between your browser and our website, secure payment processing systems, and restricted access to sensitive data (only authorized Naoine team members have access, and only for necessary business purposes). While no electronic transmission or online storage method is 100% secure, we continuously update and enhance our security practices to mitigate potential risks and protect your data.

Third-Party Website Links

Our site may contain links to external websites or services not owned or operated by Naoine. We have no control over the content, privacy policies, or data handling practices of these third-party sites. Naoine is not responsible for the privacy or security of any information you provide to these external sites, and we encourage you to review their privacy policies before submitting any personal information or engaging with their services.

Policy Updates

We may update or revise this Privacy Policy from time to time to reflect changes in applicable data protection laws, our business practices, or site functionality. Any changes will be posted on this page, and the Last Updated date at the top of the policy will be updated to reflect the most recent revisions. Your continued use of our website after any policy changes are posted constitutes your acceptance of the revised terms. We recommend reviewing this policy periodically to stay informed about how we protect your personal information.

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us at reply@naoine.com.